Lucia Garzon

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Drexel University, GPA: 3.96 — B.S. in User Experience & Interaction Design — Anticipated Graduation: June 2027

Figma, UserTesting, Asana, & Monday
Adobe Creative Suite: Photoshop, Illustrator, After Effects, Audition, & Premiere Pro
Miro, Balsamiq, WordPress
VSCode for: JavaScript, HTML5, CSS3

UX Designer Intern, Amazon, June 2024 — September 2024, New York, NY

Utilized Figma to propose 5 user-friendly mobile concepts for delivery instructions, informed by usability heuristics & UX writing conventions to reduce delivery issues for customers within the Delivery Experience team.
Conducted market research (analyzed 5 competitors & 50+ customer insights), ethnographic research and reviewed 5+ usability studies to synthesize key customer problems.
Employed UserTesting with 8+ customers to collect user feedback, using AI features to summarize and initiating project handoff by sharing those insights in a comprehensive final project brief to the team.
Collaborated frequently with 2 product managers, 2 UX researchers and 10+ UX designers to create data-driven user flows, conceptual diagrams, wireframes and mockups, managing the project using Asana.

Marketing Design Intern, ZeroEyes, April 2024 — June 2024, Philadelphia, PA

Implemented Figma, WordPress, After Effects, Canva, Photoshop, & Audition to create brand-focused designs, including 10+ marketing templates and 50+ social media posts that drove user acquisition across all channels.
Collaborated with content and partnership teams to design wireframes and mockups for a high-visibility Partnership webpage, utilizing Figma and WordPress based on feedback from 5+ stakeholders.
Prioritized customer understanding by storyboarding in Figma & animating a product setup tutorial in After Effects, involving live-action footage and sound design, while also applying Audition to enhance the company's podcast.
Produced assets quickly and accurately, keeping user experience and elevated brand identity at top of mind, and sharing progress with team using Monday.

UI/UX Intern, Coded By Kids, May 2023 - August 2023, Philadelphia, PA

Ideated with cross-functional team using Miro, to develop an after-school program-finding website for middle-grade kids, supporting working parents in Philadelphia.
Worked in Figma to design a comprehensive wireframe, mock-up, and final prototype website design supported by desk research and competitive usability testing.
Participated in daily collaborative meetings to enhance proficiency in UI conventions, user testing, presentation skills and project management.

UX Researcher & Designer, Drexel University September 2024 - December 2024, Philadelphia, PA

Analyzed target users of Dropout platform, interviewing 5+ customers and collecting 200+ online survey responses.
Created journey map, storyboard & animation frames in Figma
Synthesized research findings into animated user story using After Effects, presenting overall UX outcomes to peers.